Pathetic service

<p>After being a loyal, Business Outsurance customer for the 3 past years(and receiving an out bonus payment), I called in this afternoon and spoke to Shanice Pillay, I removed a vehicle for a premium of R1700, I'm told that my details may have been captured incorrectly at the start of my policy and needed to be updated, my premium INCREASES, the info that supposedly justified the increase in premium wasn't updated when I received my updated policy document, why does my premium increase if the details haven't changed and why am I liable for this increase if the details were captured incorrectly by you initially? It feels as though the loss of premium for the vehicle I removed was just trying to be made up again. </p> <p>I'm terribly disappointed in not only the service received but even more in the manner in which my call was handled, I expected a lot better from you Outsurance!</p> <p>I will be getting other quotes and taking my business elsewhere</p>