PATHETIC SERVICE

Pet Insurance has the worst ever service. Who says that having Pet Insurance helps you? Not with OUTsurance. Sent in a consultation claim last week Wednesday, was told due to public holidays my claim was not processed as yet, my pet had an op due to an accidental injury, I get told that if its a hip displacement, I have a waiting period of 12 months. Like really??? Yeah read the policy properly. If the illness is hereditary or genetic, but for an accident like come on seriously. To top it all off, the consultant Keketso has me playing like a broken record. YOUR CALLS ARE RECORDED so go back and listen to what I am saying. Had to repeat myself like 10 times and eventually had to explain as if she is in kindergarten. MY PET HAD AN ACCIDENT, DUE TO THIS THE DOCTOR ADVISED US THAT HE HAS TO BE OPERATED OR ELSE HE WILL SUFFER IN THE LONG RUN. So are your consultants Vet's or Doctors to tell me what happened to my Pet. Can I watch my Pet 24 hours a day? Now I must be asked several times how did he het hurt. I DONT KNOW HE COULD HAVE RAN INTO SOMETHING OR JUMPED UP AND FELL INCORRECTLY. I JUST NOTICED HIM LIMPING AND TOOK HIM TO THE VET IMMEDIATELY. Sort this out immediately. I need my payouts ASAP.