Pathetic service

After 2 months of back and forth calls, emails and messages I finally get my claim settled but not to my satisfaction. Now I'm having hassle getting them to pickup the salvaged/damaged goods from my premises which is causing inconvenience in my living space. The task is given to a 3rd party, All Sure, who has been giving me the run around. Why should I deal with a 3rd party when Outsurance is my insurer? I have to pay someone to sit and home and wait for these guys to come and even the scheduled pickup today is not definite. I want OUT from Outsurance