KV
Kevin V
1 reviews | Active since Mar 2009
07 Jun 2022, 11:19
Pathetic service
My policy was cancelled for NO reason. I had to reinstate my policy tis morning with the result of my premium being dramatically higher. I would like a manager to contact me ASAP
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
14 Jun 2022, 14:52Good afternoon Kevin,
Further to our private reply on receipt of your complaint we can confirm that our client care manager Nasar has been in contact with you.
We apologise for the misunderstanding as on receipt of your cancellation email enquiry we proceeded in cancelling the policy as we were unable to reach you.
We have however re-instated your policy with your previous premium.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that our client care manager Nasar has been in contact with you.
We apologise for the misunderstanding as on receipt of your cancellation email enquiry we proceeded in cancelling the policy as we were unable to reach you.
We have however re-instated your policy with your previous premium.
We apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply14 Jun 2022, 14:52
Official
Good afternoon Kevin,
Further to our private reply on receipt of your complaint we can confirm that our client care manager Nasar has been in contact with you.
We apologise for the misunderstanding as on receipt of your cancellation email enquiry we proceeded in cancelling the policy as we were unable to reach you.
We have however re-instated your policy with your previous premium.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that our client care manager Nasar has been in contact with you.
We apologise for the misunderstanding as on receipt of your cancellation email enquiry we proceeded in cancelling the policy as we were unable to reach you.
We have however re-instated your policy with your previous premium.
We apologise for the inconvenience caused.
Regards,
OUTsurance
KV
Kevin V's updateReviewer Update
14 Jun 2022, 15:28The policy was not reinstated as what it was before. Access on all my vehicles have increased. Inception dates are not restored as before.
KV
Kevin V's update14 Jun 2022, 15:28
Reviewer Update
The policy was not reinstated as what it was before. Access on all my vehicles have increased. Inception dates are not restored as before.