LM
Lynette M
1 reviews | Active since Nov 2015
26 Aug 2022, 08:59
Pathetic service
Absolutely pathetic service. Outsurance staff offers no assistance to their clients. I was Indirectly told to cancel my policies due to my previous claim which costed Outsurance.
I have been with Outsurance for 14 Years after one claim due to natural disaster, they treat you with the utmost disrespect. They do not attempt to assist you further I will not recommend them to anyone. I will certainly be moving my policies to a company who would appreciate their loyal paying customers.
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OUTsurance's replyOfficial
26 Aug 2022, 16:32Good afternoon Lynette,
Thanks for sharing your concerns with us.
After auditing the call in question our client care manager Bianca contacted you to apologise for the way the advisor made you feel.
The call could have been handled better and we are sorry for this.
Further to this she explained the reasons for your premium increase and was unfortunately not able to offer you a discount.
We are disappointed that you opted to continue with the cancellation and hope to regain your trust in us in the near future.
Regards,
OUTsurance
Thanks for sharing your concerns with us.
After auditing the call in question our client care manager Bianca contacted you to apologise for the way the advisor made you feel.
The call could have been handled better and we are sorry for this.
Further to this she explained the reasons for your premium increase and was unfortunately not able to offer you a discount.
We are disappointed that you opted to continue with the cancellation and hope to regain your trust in us in the near future.
Regards,
OUTsurance
OUTsurance's reply26 Aug 2022, 16:32
Official
Good afternoon Lynette,
Thanks for sharing your concerns with us.
After auditing the call in question our client care manager Bianca contacted you to apologise for the way the advisor made you feel.
The call could have been handled better and we are sorry for this.
Further to this she explained the reasons for your premium increase and was unfortunately not able to offer you a discount.
We are disappointed that you opted to continue with the cancellation and hope to regain your trust in us in the near future.
Regards,
OUTsurance
Thanks for sharing your concerns with us.
After auditing the call in question our client care manager Bianca contacted you to apologise for the way the advisor made you feel.
The call could have been handled better and we are sorry for this.
Further to this she explained the reasons for your premium increase and was unfortunately not able to offer you a discount.
We are disappointed that you opted to continue with the cancellation and hope to regain your trust in us in the near future.
Regards,
OUTsurance