BM
Beatrice M
1 reviews | Active since Aug 2025
06 Aug 2025, 09:12
Pathetic Service
I recently logged a third party claim with Outsurance as the insured knocked into my vehicle damaging the door. Outsurance only heard their clients version of what transpired and declined assistance on my side. They have not appointed an assessor etc... to even view camera footage showing what transpired. A decision was taken within a day and claim declined, formal letter has not been received, was advised verbally. I will be taking this further. Pathetic service
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Replies (4)
OUTsurance's replyOfficial
06 Aug 2025, 09:51Good day Beatrice,
We acknowledge receipt of your complaint.
Please provide us with our clients claim number in order for us to review the claim and assist further.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
Please provide us with our clients claim number in order for us to review the claim and assist further.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply06 Aug 2025, 09:51
Official
Good day Beatrice,
We acknowledge receipt of your complaint.
Please provide us with our clients claim number in order for us to review the claim and assist further.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
Please provide us with our clients claim number in order for us to review the claim and assist further.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
BM
Beatrice M's updateReviewer Update
06 Aug 2025, 09:57The clients claim number is ***
BM
Beatrice M's update06 Aug 2025, 09:57
Reviewer Update
The clients claim number is ***
OUTsurance's replyOfficial
06 Aug 2025, 11:37Thank you
OUTsurance's reply06 Aug 2025, 11:37
Official
Thank you
OUTsurance's replyOfficial
11 Aug 2025, 13:25Good day Beatrice,
Further to our initial response, our legal team reviewed the claim and supporting video footage.
In light of the additional information, our decision still remains unchanged. The decision has been discussed with you, in more detail.
We apologise for the disappointment.
Regards,
The OUTsurance Team
Further to our initial response, our legal team reviewed the claim and supporting video footage.
In light of the additional information, our decision still remains unchanged. The decision has been discussed with you, in more detail.
We apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply11 Aug 2025, 13:25
Official
Good day Beatrice,
Further to our initial response, our legal team reviewed the claim and supporting video footage.
In light of the additional information, our decision still remains unchanged. The decision has been discussed with you, in more detail.
We apologise for the disappointment.
Regards,
The OUTsurance Team
Further to our initial response, our legal team reviewed the claim and supporting video footage.
In light of the additional information, our decision still remains unchanged. The decision has been discussed with you, in more detail.
We apologise for the disappointment.
Regards,
The OUTsurance Team