mK
mercy K
1 reviews | Active since Jan 2015
14 Jan 2022, 12:45
Pathetic service
Wow wow pathetic service after morecthan 15 years paying for content cover.Insured for R71.967 ??? Now we hear about limited cover for our content, so what have we paid for suddenly..i hear you but i font understand what on earth you mean ..me as a client eccept help from you..snd im olny asking you to replace what these ****** took from us..on your special condition it states.All content, including portable electronic equipment are only covered when they inside your house...please help us to recover from this nightmar ..We been messed around since two weeks ago when Zandre took over our claim .We ask for the manager and that was with no avail..regards Mrs Klassen
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OUTsurance's replyOfficial
18 Jan 2022, 08:40Hello Mercy K
We fully understand your unhappiness about the rejection, as the contents cover you enjoy excludes loss due to theft.
Our claims manager discussed the rejection. We changed your contents cover from comprehensive to theft included on your request. The recording will be sent to you and our claims manager will contact you again after you have received same.
Regards
OUTsurance
We fully understand your unhappiness about the rejection, as the contents cover you enjoy excludes loss due to theft.
Our claims manager discussed the rejection. We changed your contents cover from comprehensive to theft included on your request. The recording will be sent to you and our claims manager will contact you again after you have received same.
Regards
OUTsurance
OUTsurance's reply18 Jan 2022, 08:40
Official
Hello Mercy K
We fully understand your unhappiness about the rejection, as the contents cover you enjoy excludes loss due to theft.
Our claims manager discussed the rejection. We changed your contents cover from comprehensive to theft included on your request. The recording will be sent to you and our claims manager will contact you again after you have received same.
Regards
OUTsurance
We fully understand your unhappiness about the rejection, as the contents cover you enjoy excludes loss due to theft.
Our claims manager discussed the rejection. We changed your contents cover from comprehensive to theft included on your request. The recording will be sent to you and our claims manager will contact you again after you have received same.
Regards
OUTsurance