Hellopeter
Share Your Experience
mP
manickum P

1 reviews | Active since Nov 2015

01 Apr 2019, 17:26

Pathetic Service

Had a electrical surge at home.All my appliances were damaged on 26/03/2019.All my items in my fridge were damaged.As of 01/04/2019 I have no tv and fridge.When agent was contacted at outsurance serveral times was told busy assessing appliances.I called outsurance on 29/03/2019 and spoke to another agent because the agent that handled my claim has already left for home.I had explained my situation to the agent and was told that I can purchase a fridge because it was a necessity.Now that I purchased a fridge i was told I would not be paid.

0
Replies (2)
mP
manickum P's update02 Apr 2019, 17:37
Reviewer Update
Still awaiting claims manager to assist.No one has called me as yet.Still without tv and appliances.What is the next step.Do I report this matter to the insurance ombudsman.Really upset now.No one seems to be assisting me.At least get back to me.
OUTsurance
OUTsurance's reply04 Apr 2019, 13:15
Official
 Good day manickp,

Thank you for notifying us about your poor service experience.

Zandi our claims manager contacted you to get the matter resolved. We will be refunding you for the fridge you purchased and your excess has been waived for your contents claim.

We have appointed service providers regarding the replacement of the other damaged items.

We do apologise for the poor service experience.

Regards,
OUTsurance