PATHETIC SERVICE !!!

I Recently had a claim with OUTsurance, where I needed to use my rental vehicle option on my policy during the repair process.

The repair process was quicker than expected (since I used my own service provider ). The Avis rental vehicle was received on Tuesday the 10th of February 2026. Due to the repairs being done quicker, I returned the rental vehicle on the 11th of February 2026. Upon delivery of the Avis vehicle I was advised it would take 7 days for the R2000 deposit, taken from my debit account to be refunded. We are now on day 12 !!! I've sent NUMBEROUS queries to Avis and OUTsurance to ask for feedback, till date the deposit has not been refunded to my account. When sending the complaint to OUTsurance I receive feedback that they can't trace the claim number, when it is noted in the SUBJECT LINE WITH THE CLAIM NUMBER PROVIDED BY THE CLAIMS HANDLER !! When escalating to Avis they keep on telling me they will get back to me, but never do !! This is exceptionally pathetic service from BOTH parties, and I truly regret even taking the Avis vehicle ( since I ended up using it only ONCE to fetch my kids from school before returning it, hence it was REALLY NOT WORTH all the frustrations regarding getting this deposit refunded into my account !! ). Avis ref no received: m9dKJ3 case: QMI6xo - claim no from OUTsurance received ***. I've been a loyal client of OUTsurance for over 10 years and this is the WORST service I've EVER RECEIVED !