Pathetic service

I have been dealing with Phumzile Nkosi since September 2018- she has not rush in her. I sent her a mail this morning at 7h20am its 10h37 no responds from her. If this is the service you deliver then I would rather move all my polies else were.

From: Wright, L. (Lucinda) Sent: 19 December 2018 07:20 AM To: 'PHUMZILE NKOSI' ********** Subject: RE: Claims Notepad - ********** 92/OT ********** 6 (MRS L WRIGHT)

Hi Phumzile

Sorry I missed your call, I’m in and out of meetings.

Can you please get the call recording of the day I took out the cover for the glasses . I need you to listen carefully to the call, on that day the lady told me to take out the cover for the glasses after I told her what happened to the glasses.

Please advice if I should rather log a complaint.

Your urgent responds is required.

Kind regards Lucinda

Nedbank Group Limited Internal Use Only From: PHUMZILE NKOSI ********** Sent: 18 December 2018 03:54 PM To: Wright, L. (Lucinda) ********** Subject: Claims Notepad - ********** 92/OT ********** 6 (MRS L WRIGHT)

Good day Mrs Lucinda Wright

Please be advised that I tried contacting you as per your request.

Please note that this incident happened before you added the glasses from cover therefore we will not cover the full amount of what you insured your glasses for.

Regards Phumzile Nkosi Tel: 27-12 ********** Hi Phumzile

As per our telephone conversation you spoke about cover for R1500.00, however as per below the glasses is covered @ R3800.00 Please explain this to me.