MM
Mosa M
1 reviews | Active since Mar 2015
06 Dec 2018, 10:36
Pathetic service
My mom has been struggling to terminate her cover with LUI insurance as the agent is insisting on covering her new car. I had a 15 minute call trying to tell her we are not intrested in covering the new car with them. Who can i escalate the matter to as we still have no confirmation of whether the insurance is going to be terminated on 1 jan 2019 or not.
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OUTsurance's replyOfficial
07 Dec 2018, 15:13 Good day Thapelo27 ,
We acknowledge receipt of your complaint. We are unable to trace a policy for your mom. We have sent you a private message notifying you to please provide us with your mom's policy or ID number. We have provided you with an email address where you can send the information. Once you have responded we will ensure your mom is assisted.
Sorry about this.
Thank you,
Kelvin
We acknowledge receipt of your complaint. We are unable to trace a policy for your mom. We have sent you a private message notifying you to please provide us with your mom's policy or ID number. We have provided you with an email address where you can send the information. Once you have responded we will ensure your mom is assisted.
Sorry about this.
Thank you,
Kelvin
OUTsurance's reply07 Dec 2018, 15:13
Official
Good day Thapelo27 ,
We acknowledge receipt of your complaint. We are unable to trace a policy for your mom. We have sent you a private message notifying you to please provide us with your mom's policy or ID number. We have provided you with an email address where you can send the information. Once you have responded we will ensure your mom is assisted.
Sorry about this.
Thank you,
Kelvin
We acknowledge receipt of your complaint. We are unable to trace a policy for your mom. We have sent you a private message notifying you to please provide us with your mom's policy or ID number. We have provided you with an email address where you can send the information. Once you have responded we will ensure your mom is assisted.
Sorry about this.
Thank you,
Kelvin