Pathetic service

When i originally signed up my policy with Sashen Moodley he promised the best service and raved about how awsome Outsurance's service is, now that i need him he is no where to be found. He signed up my policy stating over a recorded line that he will not charge me a joining fee, the debit order went of my account and it was not the agreed amount, ever since then i have been trying to get a hold of him via telephone but he is never available sent him numerous emails to his direct email adress and just chooses not to reply to them. Why promise a client good service when he cant even respond to a simple email letting me know how far they are with my refund?<br> He promised me when i logged my complain that he will call me within in an hour, its been almost 4 days now since i have raised my concern that i am still waiting for a call from him!!!!!!