NG
Nevil G

1 reviews | Active since Oct 2016

28 Mar 2018, 11:58

Pathetic service.

Greatest regret changing to Outsurance. One they sold me the policy they provided no after sales service. Agents and team leaders really inept. They are not willing to go the extra mile. Cancelled my tracking company to engage the one they recommended. They keep passing the buck. As I write now they have transferred me to the tracking company that does dont pick up. I wonder how well they handle claims.

0
Replies (1)
OUTsurance
OUTsurance's reply29 Mar 2018, 10:36
Official

Hello nevilganas

It was very disappointing to see how our service let you down. We are truly sorry about the experience.

Our client care manager, Louis has been trying to contact you as well as your wife to assist. He finally proceeded by sending her an email, requesting her to indicate when it would be convenient for her to take our call.

We want to assist you.

Regards

OUTsurance