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Malcolm G

1 reviews | Active since Jan 2018

12 Jan 2018, 13:33

Pathetic Service

3 months ago I had a business claim where I was documents were requested, 2.5 months ago all docs were provided from my accountant. I got about 4 calls from the duration of my claim being registered, still not settled. I'm tired of calling in and just hearing excuses all the time.

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Replies (3)
MG
Malcolm G's update16 Jan 2018, 08:29
Reviewer Update
I was promised a call on monday by close of business but still nothing!!! I was told that there's only 1 person dealing with business interruption claims for the entire country hence the delay. THAT IS NOT MY PROBLEM. WHY OFFER A PRODUCT WHEN U CAN'T OFFER THE SERVICE. Since the incident my business has been affected and to date it still is. Does outsurance not consider the well being of their customers? It surely seems that way. I think it's time to refer this to the Ombudsman!!!
MG
Malcolm G's update16 Jan 2018, 08:29
Reviewer Update
I was promised a call on monday by close of business but still nothing!!! I was told that there's only 1 person dealing with business interruption claims for the entire country hence the delay. THAT IS NOT MY PROBLEM. WHY OFFER A PRODUCT WHEN U CAN'T OFFER THE SERVICE. Since the incident my business has been affected and to date it still is. Does outsurance not consider the well being of their customers? It surely seems that way. I think it's time to refer this to the Ombudsman!!!
OUTsurance
OUTsurance's reply16 Jan 2018, 11:37
Official

Hello Mal6891

We are sorry about the long time it is taking us to validate the claim.

We have been in discussion with you throughout, explaining what documentation we require in order to finalise the claim.

Our assessor contacted you this morning and appointment was set to meet with you tomorrow and do a proper assessment.

Regards

Dinky