Pathetic Service

On the 14th June 2017 an Outsurance client demonstrating "Gross Negligence" crossed an intersection on a main road and drove into my vehicle. Believing Outsurance to be the Best Insurance who practices their much advertised "Awesome Service" policy, I confidently submitted my 3rd party claim to Outsurance expecting the much advertised client empathy service. From the outset I received a shocking response email, which I would like the public to see, stating that as a 3rd party claimant I would wait at least 14 working days just to process my claim. It is now 2 full calendar months since their client caused this potentially fatal collision, and all my email queries to Outsurance are met with an abrupt "Waiting for the assessor". I have highlighted that my, and my family's life, has been instantaneously put on hold, thereby making our lives almost impossible. Their lack of response is clearly emphatic, we don't give a hoot about your situation.

I am absolutely disgusted with Outsurance's blatant disregard for their very public TV advertising "Awesome Service" and "You always get something out".

Their public portrayal is an absolute ****.