Pathetic Service

On the 28th April i logged a claim with Outsurance and was assisted by Phil Mohube... who was a great help.<br> The accessor by the name of Leon came out to asses the claim....i called in on Thursday and was told it was escalted to the Manager....Sent emails to Phil on Friday the 01 May who never responded to any of my emails.<br> On the 04 March i called in and asked to speak to Phil and was told by a lady Matebalo Aphane that she can see it is with the manager.i have explained to her it has been a week already and no response.She assured me she will be calling me in 10- 15 min which she never did....i called back again and spoke to Selaki Naphaka who assured me again she will be marking it as urgent.....Your customer service sucks really....i am thinking of moving to Santam and cancelling this insurance.....Is this the way you treat your customers.<br> i pay my monthly premium every month and this it totally unacceptable.