Pathetic service

I met an accident on 3 March this year. I called OUTsurance and my vehicle was towed to a yard. I had to make numerous calls the next day to find out if an assessment was done and when the car would be repaired. Only later on 4 March was I informed of the assessed damage and where the car would be repaired. In the interim I was provided with a curtsy car till 3 April. On 5March, I received a call from Barons Coachworks in Tokai, informing me that my car was with them, and they would only be able to book my car in for repairs on 13April!<br> <br> I then tried to contact OUTsurance to get the car over to another Audi approved workshop for repairs, Warren from OUTsurance said he would email the assessor to urgently recommend another workshop to attend to the car. I explained to him that after 3 April I wouldn't have a vehicle if my car was still at the workshop. He said he would inform my advisor Isabel who will contact me later and give me feedback. I still have not received an email or a phone call, and it seems like nothing is being done to assist me! Besides the shock of the accident, this was a nasty experience with OUTsurance.