Pathetic service

Having been a client with outsurance for more than 12 years and hardly ever claimed. I called them to lodge a claim for 3 issues that I had and was told that I have to pay individual excess for each issues. As for the excess it is outrageous R 2600 times 3 you do the math.Now why where we not told in the beginning of this or is it somewhere hiding in the “Small print”. Worst service ever received from Outsurance I have since cancelled my insurance and moved to another company. They take our money on the selected day and when I asked for my refund I was told it’s system generated and have to wait 30 days why should I wait for my money when it was already paid. Shame on you Outsurance!