PATHETIC RESPONSE/ NEGLIGENT/RECKLESS ASSESSMENT

I have previously submitted my clomplaint on HelloPeter and Outsurance provided a glib response saying the matter was being dealt with. That was 5 weeks ago. Since 14 April 2015 I have not heard a word from Outsurance. A claim submitted on 4 Feb 2015 is now 3 months and 1 week old and I still have not received my vehicle. Why?<br> <br> Instance 1: Outsurance assess the vehicle and do so negligently, failing to replace the ruptured radiator. Outsurance returns the vehicle to me and the engine overheats and is damaged. I inform Outsurance in writing of the risks and potential damage on 26 Feb 2015.<br> <br> Instance 2: Outsurance returns the vehicle to me in March, the vehcile overheats again and is returned to Outsurance with the same warnings and concerns.<br> <br> To date I have not received my vehicle and for the past 4 weeks not a single call or email from Outsurance to state the status of this vehicle. We are talking about a bumper basher with a damaged radiator. For a more competent insurer this would have been a straight forward claim. For OUTsurance this claim is OUT of their capacity to resolve. <br> <br> We now have to return our rental vehicle and operate with one car!!!!<br> <br> OUTSURANCE PLEASE CALL ME !!!