1 reviews | Active since Dec 2018
Pathetic premiums go up because of a pothole!!!! Bad service
if you are planning on insuring a vehicle through outsurance please don't use your car at all. i am being punished on my premiums because of pothole damage they listed this as a single vehicle accident... like really i mean how the heck is a person suppose to drive on our roads and not get tire or rim damage at some point?
So i just complained about this listing and was SHOCKED when the complaints department told the following "if you have an accident and we see that there has been repairs done to the rims or tires they have the right to refuse the claim" like really? is this acceptable? i have 18" rims with low profile tires do you really expect them not to get damaged on these Gauteng roads?
this after being insured with them for 9 years they refuse to remove this listing just because i phoned and asked if i have some tire and rim benefit?
so now i can not get a new car because all insurance companies sees that i had a motor vehicle accident from a damn pothole !!!! unacceptable
We could have handled the matter from the onset and are sorry about the huge frustration you experienced up to now.
Our claims manager, Ronald contacted you and provided you with feedback after having referred the matter to our actuarial department.
He also forwarded you a letter stipulating the cause of the damage stipulating this was a result of a pothole and no accident caused by yourself.
Regards
OUTsurance
We could have handled the matter from the onset and are sorry about the huge frustration you experienced up to now.
Our claims manager, Ronald contacted you and provided you with feedback after having referred the matter to our actuarial department.
He also forwarded you a letter stipulating the cause of the damage stipulating this was a result of a pothole and no accident caused by yourself.
Regards
OUTsurance
