Pathetic outsurance that cares less about its clients

I regret the day I decided to insure my car with outsurance. I made a claim on the 7 December as my car tyres got damaged by a pothole. My car was towed the same Saturday but up until this day almost 2 weeks I haven't received the car. I had to follow up with the repairer where outsurance took my car to last Thursday the 12th December as I had no update whatsoever neither from outsurance nor the repairer.I was then told that the rims have been taken for repairs and the tyres have been ordered..so meaning since the car was with them only on Thursday when I called I got that excuse.On Wednesday the 17th December after not getting feedback from anyone I called outsurance and was told apparently the repairer is struggling o get the set of tyres similar to the ones that are damaged..would they have told me if I didnt call??I dont think so. On Thursday the 18 December I called outsurance again after the repairer told me that they need permission from me to put a different set of tyres with a different threading , I told them I cannot make that decision without first finding out if that wont have a negative impact on my car..I made a few phone calls and I was told theres no way one can mix tyres like that and that will pose a risk for me.i was told if they want to change let them change the whole set of tyres and also at that time one of the contacts i called said they can order the tyres i needed and they will be available in a day or 2 which I also mentioned to outsurance. I now called outsurance spoke to Nicky or Micky the manager about my disatisfaction with regard to how this claim is being handled that now it was over a week I'm still not having a car. I told her they would rather bring back my car then I will see what to do..Shockingly enough she told me they can give me money to go and buy the tyres then take them to the repairer..like really I was shocked at that , firstly how does she expect me to be going around with tyres when she knows I dont have a car and who's responsibility it is to do that.That Nicky told me she was going to call me the same day around 2 to give me an update which she never did and she also said I will get my car the following day which was supposed to have been yesterday Thursday the 19 December. I tried calling her Thursday and left message for her to call me but clearly I'm being ignored here..I dont want anything to do with outsurance anymore,all I want is my car back even if it's not fixed I will sort it out myself and will take this matter further. Theres no way that fixing the rim and tyres could go up to 2 weeks no ways..what a pathetic and unprofessional service.Its time they stop looking for cheap repairers at our expense. I will never ever advice anyone to take insurance with this company they are just after money and nothing else