RD
Reshika Dhani-Jacobs
1 reviews | Active since Mar 2014
29 Aug 2022, 10:51
PATHETIC OUTSURANCE SERVICE
I had a break in on the 2 August, just bought a new home. Have been so scared ever since. Outsurance had issues with inhiation date of my policy which is the 2 August. They sent assessor and a day later claim was declined. Approached the previous owner as their policy was still in place. Had a lot of questions. They then said they will re-investigate. I am still waiting on an answer. My burglar bar is not still not fixed and its almost the 2nd September. Enough to say no one has still got back to me in regards to my household items. I would have never insured with them if i knew the service was so pathetic. It is shocking as we are traumatized and to be treated like this is VERY disappointing.
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Replies (3)
OUTsurance's replyOfficial
02 Sept 2022, 11:46Good day Reshika,
We are so sorry to hear about the incident.
Must have been a terrible ordeal and for us to add further stress to an already stressful situation is unacceptable.
Nic our assessing manager contacted you to address your concerns regarding your claim. Subsequent to Nic's call, Sam from our claims team advised you of all the information we require in order for us to validate and finalise your claim. Once you have provided Sam with all the relevant information, we will finalise your claim.
You have our sincere apologies for the inconvenience and frustration caused as a result.
Regards,
OUTsurance
We are so sorry to hear about the incident.
Must have been a terrible ordeal and for us to add further stress to an already stressful situation is unacceptable.
Nic our assessing manager contacted you to address your concerns regarding your claim. Subsequent to Nic's call, Sam from our claims team advised you of all the information we require in order for us to validate and finalise your claim. Once you have provided Sam with all the relevant information, we will finalise your claim.
You have our sincere apologies for the inconvenience and frustration caused as a result.
Regards,
OUTsurance
OUTsurance's reply02 Sept 2022, 11:46
Official
Good day Reshika,
We are so sorry to hear about the incident.
Must have been a terrible ordeal and for us to add further stress to an already stressful situation is unacceptable.
Nic our assessing manager contacted you to address your concerns regarding your claim. Subsequent to Nic's call, Sam from our claims team advised you of all the information we require in order for us to validate and finalise your claim. Once you have provided Sam with all the relevant information, we will finalise your claim.
You have our sincere apologies for the inconvenience and frustration caused as a result.
Regards,
OUTsurance
We are so sorry to hear about the incident.
Must have been a terrible ordeal and for us to add further stress to an already stressful situation is unacceptable.
Nic our assessing manager contacted you to address your concerns regarding your claim. Subsequent to Nic's call, Sam from our claims team advised you of all the information we require in order for us to validate and finalise your claim. Once you have provided Sam with all the relevant information, we will finalise your claim.
You have our sincere apologies for the inconvenience and frustration caused as a result.
Regards,
OUTsurance
RD
Reshika Dhani-Jacobs's updateReviewer Update
02 Sept 2022, 12:16Good day,
Thank you for your response. I have sent all relevant documentation to Sam yesterday. I am still waiting on confirmation that he received my mail with all invoices, he is apparently not in. I just called 02/09 12.10 to speak to him. A message was left for him to call me back.
Thank you for your prompt response.
Reshika
Thank you for your response. I have sent all relevant documentation to Sam yesterday. I am still waiting on confirmation that he received my mail with all invoices, he is apparently not in. I just called 02/09 12.10 to speak to him. A message was left for him to call me back.
Thank you for your prompt response.
Reshika
RD
Reshika Dhani-Jacobs's update02 Sept 2022, 12:16
Reviewer Update
Good day,
Thank you for your response. I have sent all relevant documentation to Sam yesterday. I am still waiting on confirmation that he received my mail with all invoices, he is apparently not in. I just called 02/09 12.10 to speak to him. A message was left for him to call me back.
Thank you for your prompt response.
Reshika
Thank you for your response. I have sent all relevant documentation to Sam yesterday. I am still waiting on confirmation that he received my mail with all invoices, he is apparently not in. I just called 02/09 12.10 to speak to him. A message was left for him to call me back.
Thank you for your prompt response.
Reshika
OUTsurance's replyOfficial
02 Sept 2022, 15:35Good day Reshika,
Thanks for your further feedback.
We can confirm that Sam our claims advisor has been in contact with you.
Regards,
OUTsurance
Thanks for your further feedback.
We can confirm that Sam our claims advisor has been in contact with you.
Regards,
OUTsurance
OUTsurance's reply02 Sept 2022, 15:35
Official
Good day Reshika,
Thanks for your further feedback.
We can confirm that Sam our claims advisor has been in contact with you.
Regards,
OUTsurance
Thanks for your further feedback.
We can confirm that Sam our claims advisor has been in contact with you.
Regards,
OUTsurance