PATHETIC \\OUTSTANDING\SERVICE FROM OUTSURANCE\"\"\""

On the 6th of March 2015 one of OUTSURANCE clients drove into our vehicle on the corner of Nelmapius and John Vorster Drive Centurion. All documentation was submitted by us (a 3rd party) in the same week of March 2015. Till date Jean Schnepel *** in LEGAL Department did not even bother to phone me as I am phoning their offices constantly. Every time a different excuse from Jean. Till date my claim is not paid out not even a phone call to update me. Outsurance confirmed that it will take up to 8 weeks to finalize my claim we are at 17 weeks now and still no answer. About 3 weeks back Jean Schnepel confirmed that they need another document from me after he confirmed that everything is in order when we emailed all our documents to him (which I send trough a.s.a.p.) it is still with their assessors, no answer..... After I phoned him again. Their client already gave them the go ahead to pay out the claim about 2 months ago, their clients car is already repaired but I am still battling to get my money out of them and I must pay my phone bill that is running up, as this is my only vehicle and I am a mother with 2 kids. Please help, I don't know what to do anymore :(