Pathetic horrid service

*********** staff at its best. Logged a claim last week Monday and to date no feedback. I asked is a power surge or lightning not accidental and seems like everyone is dumbfounded. They cannot answer me. How is it that we pay premiums which increase yearly but then when a claim is made we get told about events. What nonsense. For a person who has not claimed for content cover but pay diligently monthly this service is pathetic. I want my claim finalized or the next step is the Ombudsman . The claims advisors talk over you when u are chatting to them and when u ask a question sarcasm sets in with the phrase oh can I speak now but you as a customer are asking a question. So when a question is asked u didn't know it means stay silent and be sarcastic. Disgusting. Might as well move all my business elsewhere