GK
Geraldine K

1 reviews | Active since Mar 2024

25 Jul 2025, 04:01

PATHETIC, ********, FALSE ACCUSATIONS AND HARASSMENT TO INNOCENT PEOPLE PROTECTING THE ********S

My property was broken into. I put in a claim with OUTsurance. The assessor came out intruded my house, walking through the entire house and taking photo's of the damages, the entire house inside and outside including asking me to open my cupboards where the safe was kept. She wanted photo's of the safe of which i told her was removed from the property due to the incident and people now knowing there was a safe in the house. She recorded my statement, intruded my personal phone and my house. Outsurance sent someone out to collect my TV which was also damaged. When I realized how the assessor intruded my personal property in and out, my cellphone and wanted proof of personal information regarding my whereabouts prior to the incident and witnesses numbers which I could not give her certain number's due to the POPIA ACT. She called and harassed witnesses when I decided i will not tolerate her harassment and ************ and requested to speak to the manager. Devan Naidoo the manager was even worse than the Assesor Nokwanda Sibeko requesting proof of which I proved. He then used my proof to go further into my private and confidential information and whereabouts. When I questioned him about his investigation and witnesses statements he could not answer. OUTsurance has withheld recordings and proof they received making allegations against myself. I've been a client with OUTsurance for probably 15+ years and paid thousands towards my claim only to be treated like the ******** while the ********s are walking free because of ******* Insurance. The claim is a small claim yet they are putting me through hell knowing the incident that took place is not an easy situation on myself and family. Outsurance is costing us even more money to secure myself, my vehicle, and property due to their unprofessional harassment, invasion ********ly and now trying everything to make me out to be the ******** when they are *****ing from me deducting my insurance money monthly and now using everything against me. A family memeber had a burglary where his family was locked into the room, they held them at gunpoint and made him empty out his safe. Took all cash and valuables and almost shot him infront of his own family. OUTsurance never paid him out yet they promise clients in an incident like that they will have you covered and ensure they assist in helping you yet they they put clients through more trauma, devastation, stress, fear and loss than the ********s. I am disgusted at Nokwanda Sibeko and Devan Naidoo for their harassment, ******** acts intruding my personal information, property, cellphone and costing us more money to secure myself and my property. Should anything happen to myself, my cellphone, my vehicle, my property, my accounts or any private and confidential information they intruded without my consent OUTsurance will be the first suspects. They as good as the ********s walking the streets free looking for their next victim to do in and ***** from. I will be taking the matter up legally and OUTsurance will face the consequences for their ******** acts and behavior. They are pathetic, inhuman and *************. I'm disgusted at OUTsurance, Devan Naidoo and Nokwanda Sibeko for treating me as the ********. Maybe they are ********s as their acts and behavior make me question what type of people and Institute we place our lives and property's hands into.

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Replies (1)
OUTsurance
OUTsurance's reply14 Aug 2025, 15:04
Official
Good day Geraldine,

Further to our private communication, we sincerely regret that our processes have left you feeling this way. Please be assured that this was never our intention.

We kindly emphasise the importance of providing accurate and complete information. Despite multiple requests, we have not yet received the necessary details to proceed. These requests are reasonable and essential for us to validate the claim and address any discrepancies.

During the validation process, certain inconsistencies were identified and the outcome of the claim discussed with you directly.

We understand that this may be disappointing, and we truly apologise for any frustration caused.

Regards,
The OUTsurance Team