PATHETIC CUSTOMER SERVICE - OT***1

<p>In April 2016, I was reviewing my insurance policy with Outsurance that I've had for +-7 years claim free. Last year I received my outbonus so never really had issues with outsurance until I called for them to review my premium as I was getting a better premium from discovery insure. I'm not sure whom I spoke to but this lady said she will call me back with regards to a better premium so I did miss her call as I was extremely busy at that stage. So without informing me or leaving a voice msg or e-mail, they go and cancel my insurance & I don't check my debit orders all the time, I only found out in August that the outsurance debit order wasn't going through & when I called to query this, the call centre guy said it was cancelled on the 29th of April already so I requested a manager to call me back with proof of me cancelling my insurance which he said the turn around time is 48 hours & no one has gotten back to me. Outsurance has gone seriously pathetic & I will never deal with such an unproffesional company again.</p>