Pathetic Customer Service - Had my blood boiling!!!!!!!!!!!!!!!!!!!

I'm so upset i'm literally shaking. When life throws curve ***** in your direction you have to try and make the best of a situation, but I swear I was about to have an aneurysm again when I phoned Outsurance on assisting me. I was Retrenched in June and have not had an income coming in and have still paid everything because I have to find something by now. But I cant afford it, UIF still has not paid me out a cent as yet. And the more I tell Outsurance to cancel my household insurance and keep the car, the more im being told but lightning can damage my dam TV. i tell the guy i dont care i cant afford to put food on the table and what good does it do to have a tv if you dont even have electricity. FED up with Companies and there salesman always trying to squeeze every cent they can out of you. You can tell me there is another cheaper option and if i have the funds i can say tell me about it. but stop trying to force people and upsetting people with this bull****!!!!!!!! Times are tough as it is, no need to add to emotional break down or end up giving people fits and making them mad. Where your sense of Customer Service.