Pathetic customer service experience

I logged a claim on 14 December 2024 for 2 stone chips on my front windscreen inflicted whilst driving. The vehicle required a replacement windscreen, and worst case scenario was that it would take atleast 48 hours (the standard with my previous insurer - AA). I have been dealing with Gugu Nkosi, who has been nothing short of pathetic and professional in her engagements with me. There has been no sense of urgency from her, nor does she provide timeous feedback. I have even asked her to arrange for the replacement in another province as I was travelling, and she couldn't even do that. I am now in a situation where I need to travel back home (Gauteng) on 29 December, and the crack has spread more due to the heat in KZn, and is a safety risk. I am now in a position that my family's life will be at risk when I travel. I phoned today for a follow up and I couldn't get any. Absolutely disgusted with the customer service. I will definitely be looking at moving to another insurance company in the near future.