LJ
Lizelle J
1 reviews | Active since Jan 2013
15 Jan 2024, 09:55
Pathetic customer service and incorrect information provided
Pathetic customer service! I requested for full comprehensive cover.. I was also promised that my excess will be included into the amount payable by outsurance. Now suddenly I am being informed by Dumi Khoza that I am only covered for a max repair amount of R28 000 with a first amount payable and no towing, no storage cover, no windscreen cover and he has the audacity to tell me I can sell my car if damaged over R28 000 to specific companies? What kind of pathetic service is this. I will be taking this further. Most pathetic insurance company!
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Replies (3)0
Replies (3)LJ
Lizelle J's updateReviewer Update
16 Jan 2024, 13:11No resolution on their error.. The only way they can fix their incompetence was by offering me a hire premium.. I have referred the matter to talk radio 702 so everyone can know how useless outsurance actually is!
LJ
Lizelle J's update16 Jan 2024, 13:11
Reviewer Update
No resolution on their error.. The only way they can fix their incompetence was by offering me a hire premium.. I have referred the matter to talk radio 702 so everyone can know how useless outsurance actually is!
LJ
Lizelle J's updateReviewer Update
16 Jan 2024, 13:11Higher *
LJ
Lizelle J's update16 Jan 2024, 13:11
Reviewer Update
Higher *
OUTsurance's replyOfficial
19 Jan 2024, 13:46Good day Lizelle,
Thank you for your further feedback.
What you described we see in a very serious light. This is certainly not the level of service we usually offer. We will address the service transgression internally. Yanda our client services manager contacted you to discuss what had transpired in detail. You subsequently cancelled your policy with us.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your further feedback.
What you described we see in a very serious light. This is certainly not the level of service we usually offer. We will address the service transgression internally. Yanda our client services manager contacted you to discuss what had transpired in detail. You subsequently cancelled your policy with us.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply19 Jan 2024, 13:46
Official
Good day Lizelle,
Thank you for your further feedback.
What you described we see in a very serious light. This is certainly not the level of service we usually offer. We will address the service transgression internally. Yanda our client services manager contacted you to discuss what had transpired in detail. You subsequently cancelled your policy with us.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your further feedback.
What you described we see in a very serious light. This is certainly not the level of service we usually offer. We will address the service transgression internally. Yanda our client services manager contacted you to discuss what had transpired in detail. You subsequently cancelled your policy with us.
Please accept our sincere apologies for the inconvenience caused.
Regards,
The OUTsurance Team