Pathetic Customer Service

Claim *** refers. It was as a result of storm damage in April 2019 that a claim was submitted along with the pictures of the resultant storm damage caused not only to my property but to my uninsured neighbour's as well.

The retaining wall collapsed causing extensive damage to both our properties. Outsurance was contacted and the resultant damage information was given...retaining wall collapse...window broken...CCTV cameras and cables damaged...gutters and fascia boards broken...lounge flooded...all pictures of damaged submitted.

Contractors were sent to inspect the damage. Out of 3 contractors only one took the contract. WFK Construction undertook to repair the damaged property but to my detriment the uninsured neighbour's property was repaired to perfection and our property, the Outsurance client , has had shoddy workmanship done.

Corresponding via email has proven fruitless as my emails are never responded to with regards to my complaints. Attempts to contact the project manager is fruitless. Calling the Claims department and requesting to speak to the Claims Manager or obtain an email address was a waste of airtime. How do I get my property fixed if the insurance company namely Outsurance disregards my correspondence and attempts to communicate telephonically be it with them or the appointed project manager.