Pathetic customer service

I am disgusted with the treatment I've received from Outsurance over the last few months. They are totally inconsiderate and don't treat all there clients the same. Ive been busy with a claim on my fridge as a result of surge damage. They have sent out 2 different companies to sort out my problem, the one company quoted to replace the pc board, compressor and regas. The lady from Outsurance said they were going to go with this option as it was cheaper that to replace. +- R4500 to fix compared to R13000 to replace. I said that would be fine as long as it gets sorted. She was quick to tell me that this was going to affect my out bonus, as if I can really choose between that and a fridge. When they came they only replaced the PC board and to the technician told me I can keep the compressor for future use. I told him that he quoted to replace it and he should. He told me it's not necessary I informed him that I can not keepit and that he needed to advise Outsurance that he wasn't replacing it as it wasn't required. A few days later the fridge started with the same problem. I sent an email complaining about it. They said they will contact the company get them to come out again. A few days later they sent out the same company and the same technician came out and said he was gonna recommend that they replace the unit as there is an obvious problem. Outsurance never got back to me. I always had to follow up. I had to manually put on the cooling system to keep the fridge cold which uses more electricity. When I made contact with them they told me that the company said that they found nothing wrong with the unit, I was obviously supprised and upset. They asked me if they could send out another company to inspect. I told them it would be fine, but hoped this was the last I as I have to keep making time for them. Four days later the new company makes contact and makes an appointment to come see the unit. After the technician done an inspection he informs me that the fridge is low on gas and that the return pipe is not functioning properly. Outsurance now says to me that I am not covered for wear and tear and that I have to see to this myself. The compressor was replaced in January and regassed as well, so it's definitely not wear and tear. I have asked for them to contact me over an hour ago and I'm still waiting. Poor service. I will be canceling this policy and my life policy with Outsurance, because you get ***** out. #outsuranceisuseless