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GS
Grant S

1 reviews | Active since Jan 2019

03 Apr 2019, 14:23

Pathetic customer relation

I purchased my current home in 2014 and too Outsurance as a building cover on the existing dwelling. Original Start Date of Outsurance cover: 21/04/2014 Cover Effective Date: 21/02/2019. I get charged yearly for my building insurance at ANNUAL Premium R11,515.48 Administration Fee R185.61 Total premium payable R11,701.09.

I have had significant problems with galvanized pipes which have now resulted in all my pipes been rerooted and replaced no problem.

My major concern is when Outsurance tells you that you are an obitual offender for claiming and HENCE WE ARE GOING TO REVIEW YOUR COVER AND CANCEL THEIR POLICY.

These are my claims in the past 5 years

05/12/2016 DAMAGE - STORM (Not my fault and no repairs were done by outsurance. They refused) 29/05/2016 LOSS - THEFT (Broken into) No repairs are done 22/12/2017 LOSS - THEFT 30/11/2018 DAMAGE - BURSTING OF PIPES/GEYSER Same problem with pipes 05/01/2019 DAMAGE - BURSTING OF PIPES/GEYSER Same problem with pipes Please be careful when signing up with OUTSURANCE

0
Replies (6)
OUTsurance
OUTsurance's reply03 Apr 2019, 15:19
Official
Good day Grant,

We acknowledge receipt of your complaint. We have escalated the matter to a manager who will revert with feedback.

Sorry for the disappointing feedback.

Regards,
OUTsurance

Best regards,

GS
Grant S's update03 Apr 2019, 16:36
Reviewer Update
Thank you now we wait to see if a manager will get back to me
OUTsurance
OUTsurance's reply04 Apr 2019, 15:07
Official
Good day grant-sandow 

Thank you for bringing this matter to our attention. There was certainly a miscommunication which we do apologise for. 

We have contacted you to discuss the matter in detail. Your policy will not be cancelled.

Regards,
OUTsurance

Best regards,

GS
Grant S's update10 Apr 2019, 09:13
Reviewer Update
Since the last responce, I have had no feedback from outsurance. I still have leaking water pipes with no progress
GS
Grant S's update10 Apr 2019, 09:19
Reviewer Update
Now I am saying do not sign up with outsurance
OUTsurance
OUTsurance's reply23 Apr 2019, 15:29
Official
Good day grant-sandow,

We have been back to your premises to assess the resultant damages. We have discussed the recourse with you and the relevant service providers have been appointed.

Regards,
OUTsurance


Best regards,