RJ
Renaldo J
1 reviews | Active since Aug 2015
27 May 2023, 14:46
Pathetic communication and a service drop that is highly noticable
A claim for a windscreen has resulted in their service provider damaging the car, multiple failed and miscommunication on Outsurance's part and an inconvenience of driving around and calling companies to sort out a problem that they caused. Usually they do well but this experience has almost made me change insurance companies
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OUTsurance's replyOfficial
29 May 2023, 14:28Hello Renaldo
We again sincerely apologise for the damage caused by the service provider!
Melson from our client liaison department has been in contact with you throughout.
Thank you for agreeing to take the vehicle for the fitment of the molding on Wednesday. Further recourse was discussed with you and we thank you for your understanding.
Regards
The OUTsurance Team
We again sincerely apologise for the damage caused by the service provider!
Melson from our client liaison department has been in contact with you throughout.
Thank you for agreeing to take the vehicle for the fitment of the molding on Wednesday. Further recourse was discussed with you and we thank you for your understanding.
Regards
The OUTsurance Team
OUTsurance's reply29 May 2023, 14:28
Official
Hello Renaldo
We again sincerely apologise for the damage caused by the service provider!
Melson from our client liaison department has been in contact with you throughout.
Thank you for agreeing to take the vehicle for the fitment of the molding on Wednesday. Further recourse was discussed with you and we thank you for your understanding.
Regards
The OUTsurance Team
We again sincerely apologise for the damage caused by the service provider!
Melson from our client liaison department has been in contact with you throughout.
Thank you for agreeing to take the vehicle for the fitment of the molding on Wednesday. Further recourse was discussed with you and we thank you for your understanding.
Regards
The OUTsurance Team