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George O
1 reviews | Active since Oct 2019
16 Sept 2025, 11:35
Pathetic Client Servive from Lethabo Zwande
Guys, don't use Outsurance. There is no service and when having a problem you don't get any help. Lethabo Zwande had to call me for a meeting about my upgrading of my policy.We had a time scheduled for Monday 4.30pm 15/9 he never called. But thats not all, the Review Manger had to call me on Wednesday 9am he also never called me, he called me 2 days later and said hozit, hozit, hozit.. Can you believe that Outsurance employees talk to customers like that. I can't believe it. I just said sorry, let your manager call me please. Now they all decided that they will not call customers with problems. After all, who is the person paying the installments every month..
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
16 Sept 2025, 14:06Good day George,
We apologise profusely for the service you have received.
Our client care manager contacted you to apologise for the experience and provide you with feedback.
We have also addressed the lapse in service internally.
Thank you for giving us the opportunity to look into the concerns you raised.
Regards,
The OUTsurance Team
We apologise profusely for the service you have received.
Our client care manager contacted you to apologise for the experience and provide you with feedback.
We have also addressed the lapse in service internally.
Thank you for giving us the opportunity to look into the concerns you raised.
Regards,
The OUTsurance Team
OUTsurance's reply16 Sept 2025, 14:06
Official
Good day George,
We apologise profusely for the service you have received.
Our client care manager contacted you to apologise for the experience and provide you with feedback.
We have also addressed the lapse in service internally.
Thank you for giving us the opportunity to look into the concerns you raised.
Regards,
The OUTsurance Team
We apologise profusely for the service you have received.
Our client care manager contacted you to apologise for the experience and provide you with feedback.
We have also addressed the lapse in service internally.
Thank you for giving us the opportunity to look into the concerns you raised.
Regards,
The OUTsurance Team
GO
George O's updateReviewer Update
16 Sept 2025, 15:55Outsurance, your client care manager called but i couldn't speak to her. Im at my business working. Your Review manager had 2x appointments to call which a sat 3 hours aside from my business each time. But he refused to call. Then the next day Lethabo Zwande called,he couldn't help and asked for a few days to sort everything out. I said sure, no problem. He made a appointment to call me yesterday at 4pm..
He never called. I drove from vderbijl at 3pm to be home at 4pm for the appointment. He didn't even call me at 8,9,10,11 this morning
Apologies doesn't help, because thats all you do.. Eish im sorrry
But you are waisting loyal customers time. Thats why customers are leaving Outsurance, there are no service. I have a couple million insured at Outsurance
Your service is extremely bad.
He never called. I drove from vderbijl at 3pm to be home at 4pm for the appointment. He didn't even call me at 8,9,10,11 this morning
Apologies doesn't help, because thats all you do.. Eish im sorrry
But you are waisting loyal customers time. Thats why customers are leaving Outsurance, there are no service. I have a couple million insured at Outsurance
Your service is extremely bad.
GO
George O's update16 Sept 2025, 15:55
Reviewer Update
Outsurance, your client care manager called but i couldn't speak to her. Im at my business working. Your Review manager had 2x appointments to call which a sat 3 hours aside from my business each time. But he refused to call. Then the next day Lethabo Zwande called,he couldn't help and asked for a few days to sort everything out. I said sure, no problem. He made a appointment to call me yesterday at 4pm..
He never called. I drove from vderbijl at 3pm to be home at 4pm for the appointment. He didn't even call me at 8,9,10,11 this morning
Apologies doesn't help, because thats all you do.. Eish im sorrry
But you are waisting loyal customers time. Thats why customers are leaving Outsurance, there are no service. I have a couple million insured at Outsurance
Your service is extremely bad.
He never called. I drove from vderbijl at 3pm to be home at 4pm for the appointment. He didn't even call me at 8,9,10,11 this morning
Apologies doesn't help, because thats all you do.. Eish im sorrry
But you are waisting loyal customers time. Thats why customers are leaving Outsurance, there are no service. I have a couple million insured at Outsurance
Your service is extremely bad.
OUTsurance's replyOfficial
16 Sept 2025, 16:03Good day George,
Thank you for your further feedback. We understand your concern and frustration.
Your concerns are duly noted.
We will do our utmost to ensure that this does not happen again.
Regards,
The OUTsurance Team
Thank you for your further feedback. We understand your concern and frustration.
Your concerns are duly noted.
We will do our utmost to ensure that this does not happen again.
Regards,
The OUTsurance Team
OUTsurance's reply16 Sept 2025, 16:03
Official
Good day George,
Thank you for your further feedback. We understand your concern and frustration.
Your concerns are duly noted.
We will do our utmost to ensure that this does not happen again.
Regards,
The OUTsurance Team
Thank you for your further feedback. We understand your concern and frustration.
Your concerns are duly noted.
We will do our utmost to ensure that this does not happen again.
Regards,
The OUTsurance Team