Pathetic claim service--Outsurance

I'm so disappointed at outsurance's pathetic service, i logged a claim with them for damages to my property which occurred on the 9th of december, today it's 19th exactly 10 days later, and nothing has been done, the only thing that is happening is for the to tell me that they have appointed assessor, which changes almost every second day, i'm now on the third assessor, and all the assessors keeps on telling me the same story that they are taking over, and they have appointed contractors who will contact me to do inspection, but nothing is happening. I really can't deal, the house is a mess, but they just don't care, and every time i contact them, they always come up with excuses, is either they having high volume claims, or the contractors have closed for festive season. i'm honestly done with outsurance, i will find the insurer that cares and put their clients first.