DW
DYLAN W
1 reviews | Active since Apr 2020
29 Apr 2020, 13:33
Pathetic
Want you money and when I comes to claims they find every way not to pay. I have a sink that was leaking and I got water damage and I have Cupboard falling apart that they won't cover
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Replies (1)
OUTsurance's replyOfficial
04 May 2020, 14:17Hello Dylan
Thank you for bringing the matter to our attention.
Our claims manager, Karl, contacted you and discussed our scope of cover in more detail.
It was agreed we will send an assessor to do a proper assessment whereafter we will contact you.
We are sorry we made you feel as if we are not acting responsibly. Treating clients fairly at all times is priority to us.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Our claims manager, Karl, contacted you and discussed our scope of cover in more detail.
It was agreed we will send an assessor to do a proper assessment whereafter we will contact you.
We are sorry we made you feel as if we are not acting responsibly. Treating clients fairly at all times is priority to us.
Regards
OUTsurance
OUTsurance's reply04 May 2020, 14:17
Official
Hello Dylan
Thank you for bringing the matter to our attention.
Our claims manager, Karl, contacted you and discussed our scope of cover in more detail.
It was agreed we will send an assessor to do a proper assessment whereafter we will contact you.
We are sorry we made you feel as if we are not acting responsibly. Treating clients fairly at all times is priority to us.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Our claims manager, Karl, contacted you and discussed our scope of cover in more detail.
It was agreed we will send an assessor to do a proper assessment whereafter we will contact you.
We are sorry we made you feel as if we are not acting responsibly. Treating clients fairly at all times is priority to us.
Regards
OUTsurance