Pathetic beyond pathetic.

So today we cancelled our policy with outsurance. They were reluctant to cancel it as we found someone who is way better than outsurance. So here is my gripe with outsurance.

1. Was in a accident during the month of march, had comprehensive cover with them just so that you know. We were told that we had to take the car to their assessor which was done, same day we get the quote back they inform us that our car is unrepairable and will be s****ped we are to fill in forms to say that we are handing the car over to them. The quoted amount was a R200 over what they were prepared to pay to have the car fixed. I insisted I would take car for 3 more quotes and they agreed and eventually found someone who would do the exact same job that cost R200 less than their assessor.

Before we were payed out guess what, a whole investigation took place treating us like common *********, asking personal questions such as how long have I been dating my girlfriend, who do I live with, etc. which have no value to the investigation, I needed to be payed out to fix my car so had to entertain them unfortunately.

Eventually get paid out and bam car is fixed happy days, so I thought.

2. They inform me the insurance will be re evaluated so I said OK go ahead let's see what will happen, the send me the re evaluation and now there are major changes to the new contract, they claim I don't have smash and grab on my windows, I am not a fan of dark tinted windows to i chose the lightest tint possible when installed, they claim I don't have anti theft in my car, the car comes with special encoding in the key where if you put a key in without this special encoded key the car won't start. They will not cover for theft out of motor vehicle as car is parked outside, yet its parked outside behind locked gates, and at work it's parked underground in paid parking. There will be no road side assistance and so on but yet they increase my premium with R400.

3. Cancellation today, now they want to offer me a substantial lower premium at R189. 00 a month just so I can stay with them, my answer to that is NO. How dare you insult me by changing and lien what I have and don't have on and in my car, how dare you increase my premium then as soon as I want to leave you want to decrease my premium substantially, what does that tell me? Your service you provide is utter **** and you are losing more clients than what you can keep.

To top it all off you still have the audacity to question why I am leaving your company, guess what it has actually nothing and I mean nothing to do with you why I'm leaving and with who am I joining.

If you really wanted to keep my business you should have treated me better and that goes for everyone you will continue to lose clients after client until one day you guys decide to treat people with respect and dignity.