PF
Pikkie F
1 reviews | Active since Feb 2021
11 Feb 2021, 15:57
Pathetic
I wish I could give a 0. Most pathetic Insurance company I have ever dealt with. Be warned, rather look for other insurance companies when it comes to Building/Home Insurance...........
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Replies (1)
OUTsurance's replyOfficial
15 Feb 2021, 06:55Hello Pikkie
We are truly sorry about the service concerns identified during the validation process of your claim.
Our assessing manager contacted you with an apology for the incorrect information captured on the claim as well as the wooden floor not being included in the initial report we received from our service provider as well as exclusion of damage to the roof.
We have since arranged for a service provider to assess the damage to the floor as well as a service provider to re-assess the building condition as well.
Jerusha did provide you with her direct contact detail. We will ensure you are updated.
Thank you for your further patience.
Regards
OUTsurance
We are truly sorry about the service concerns identified during the validation process of your claim.
Our assessing manager contacted you with an apology for the incorrect information captured on the claim as well as the wooden floor not being included in the initial report we received from our service provider as well as exclusion of damage to the roof.
We have since arranged for a service provider to assess the damage to the floor as well as a service provider to re-assess the building condition as well.
Jerusha did provide you with her direct contact detail. We will ensure you are updated.
Thank you for your further patience.
Regards
OUTsurance
OUTsurance's reply15 Feb 2021, 06:55
Official
Hello Pikkie
We are truly sorry about the service concerns identified during the validation process of your claim.
Our assessing manager contacted you with an apology for the incorrect information captured on the claim as well as the wooden floor not being included in the initial report we received from our service provider as well as exclusion of damage to the roof.
We have since arranged for a service provider to assess the damage to the floor as well as a service provider to re-assess the building condition as well.
Jerusha did provide you with her direct contact detail. We will ensure you are updated.
Thank you for your further patience.
Regards
OUTsurance
We are truly sorry about the service concerns identified during the validation process of your claim.
Our assessing manager contacted you with an apology for the incorrect information captured on the claim as well as the wooden floor not being included in the initial report we received from our service provider as well as exclusion of damage to the roof.
We have since arranged for a service provider to assess the damage to the floor as well as a service provider to re-assess the building condition as well.
Jerusha did provide you with her direct contact detail. We will ensure you are updated.
Thank you for your further patience.
Regards
OUTsurance