Pathetic

My Samsung galaxy note pro 12 has been insured with Outsurance for over 3 years. I accidentally dropped it earlier this year. Outsurance sent it to their technicians and they said they could repair it even though it was busted really bad. So I paid in R900. When we got it back the touch screen was still giving problems, freezing black screen etc We took it back to the technicians which told us they could not find any fault. Outsurance was useless. Told us we can take it to someone else and get a new quote. So we left it at that since my husband and I work really long hours and we don't have time to do someone elses job for them....why do we pay insurance?

So now beginning of December the tablet started getting worse. We sent it back to the technicians who told us it was dropped. We do not have any knowledge of it being dropped again. So what...do I need to pay R900 again for something that your technicians were not able to fix in the first place?

If my tablet was so badly damaged why did you not rather pay out the amount my tablet was insured for? I guess you are all trying to save a buck. Waiting for feedback from our claim. I'n not paying R900 again and if it's not fixed this time I will cancel all my insurance with outsurance!!!