Pathertic service from Outsurance

I have registered a claim with outsurance with regards to my garage Door motor being faulty, at first they sent a lock smith out that claims he was not quailified and had very little experience in garage motors, he then said he will send a report back to insurer, how can outsurance sent an inexperienced company in the first please?. 2 days had went passed I had no feedback from Outsurance, on the 3rd day I called outsurance for feedback, my feedback was that the garage door needed maintance , I disputed this and only then they say they will process a claim and send out an accessor, they have send a very pathectic contracting company called Durasec Installations to access the claim, as a result once again a further 2days went by no feedback from Outsurance, I then called them on the 3rd day again requesting feedback of my claim and THATS WERE THINGS TURNED OUT TO BE VERY PATHETIC, THE CONTRACTORS REPORT ACCUSES MY WIFE OF SMILING AT THE ACCESSOR AND ACCUSED HER OF BRIBING HIM TO REPAIR THE OTHER GARAGE, MY QUESTION IS WHY WOULD SHE DO THAT IF THERE WAS NOTHING WRONG WITH IT AND I HADNT CLAIMED FOR THAT SIDE OF THE GARAGE, OUTSURANCE GIVES YOU TERIBLE SERVICE AND THEY APPOINT CONTRACTORS WHO IS JUST AS DISGUSTING, this is deformation of character to my wife, FURTHERMORE THE SERVICE ADVISOR THAT WAS APPOINTED TO MY CLAIM WAS JUST AS BAD, WHO STARTED QUESTIONING ME AND TELLING ME WHAT THE PROBLEMS ARE LIKE, WHY THE MOTOR BELT IS CUT AND THE MOTOR IS OLD THATS WHY THE TEETH BROKE ON THE MOTOR, WHO INSTALLED THE MOTOR, WHEN LAST IT WAS SERVICED WHEN LAST I GRESED THE MOTOR ETC.... THESE ARE JUST SOME OF THE POINTS I HAVE MENTIONED...…...I DONT KNOW WERE TO FROM HERE, THERE WAS SUPPOSED TO BE ANOTHER ASSESOR THAT WAS SUPPOSED TO HAVE CALLED ME AND COME OUT TODAY BUT NOTHING HAS HAPPENED NO CALLS, NO MESSAGES, NO UPDATE FROM OUTSURANCE, PEOPLE WOULD YOU WANT TO BE WITH AN INSURANCE COMPANY LIKE THIS, I THOUGH THE BEST BUT CLEARLY WRONG I AM SEEKING HELP NOW!!! IF ANYONE THAT READS THIS AND CAN ASSIST ME WILL ANY LEGAL WAYS FORWARD... PLEASE DO CALL ME ON ***