AE
Anton E
1 reviews | Active since Jun 2020
04 Jul 2022, 06:58
Patheric handeling of claim
I am traveling abroad. Due to loadshedding my geyser burts. Apparently your geyser can only burst in the week and not on weekends. My children at home with grandparents and that is causing more stress. Watter been gussing since yesterday. They cannot get it resolved. The claim I logged on the app yesterday just disappeared. Had to logg it again today. Not what I expect from my insurance company. I know 5 plumbers I could have called out without hastle, but that is also not allowed. REALLY?
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OUTsurance's replyOfficial
07 Jul 2022, 13:33Good day Anton,
We dropped the ball and it's unacceptable that your family had to experience such poor service. After responding privately to your review, we escalated the matter for urgent attention.
Brendan our claims manager contacted you to apologise for the terrible service experience and he advised you that we will address the service failure accordingly.
Thanks for giving us the opportunity to look into the matter.
We are sorry for letting you and your family down.
Regards,
OUTsurance
We dropped the ball and it's unacceptable that your family had to experience such poor service. After responding privately to your review, we escalated the matter for urgent attention.
Brendan our claims manager contacted you to apologise for the terrible service experience and he advised you that we will address the service failure accordingly.
Thanks for giving us the opportunity to look into the matter.
We are sorry for letting you and your family down.
Regards,
OUTsurance
OUTsurance's reply07 Jul 2022, 13:33
Official
Good day Anton,
We dropped the ball and it's unacceptable that your family had to experience such poor service. After responding privately to your review, we escalated the matter for urgent attention.
Brendan our claims manager contacted you to apologise for the terrible service experience and he advised you that we will address the service failure accordingly.
Thanks for giving us the opportunity to look into the matter.
We are sorry for letting you and your family down.
Regards,
OUTsurance
We dropped the ball and it's unacceptable that your family had to experience such poor service. After responding privately to your review, we escalated the matter for urgent attention.
Brendan our claims manager contacted you to apologise for the terrible service experience and he advised you that we will address the service failure accordingly.
Thanks for giving us the opportunity to look into the matter.
We are sorry for letting you and your family down.
Regards,
OUTsurance