1 reviews | Active since Aug 2021
PATETHIC SERVICE OF OUTSURANCE
Busy with a claim regarding a tree that fell on my wall,4 days after the tree fell,after multiple calls and multiple items already ****** from me the wall has a big hole where anyone can help themselfs to anything they please,now today 21/01/2022 I get to hear that the service provider will only be able to repair the wall next week Tuesday,due to he doesn't have the meterial and can only get it next week,it is concrete slabs that you can get anywhere...... They can't put security by me,because I don't have a wendy for the security to sit/sleep in,when I asked if dogs get out and bite someone,the consultant said that is my problem...... Who ever reads this my advice,never ever insure your buildings with outsurance,you will regret it, My question to outsurance is,what are you going to do to rectify my current problem!!!!!!
Further to our private reply on Friday, we can confirm that our assessing manager Nic has been in contact with you.
He arranged for a security guard to be stationed at your property until our service provider can attend to the repair work.
Reamogetse has been in contact with you to inform you that Imbizo will be attending to the repair work tomorrow. He will ensure that you are kept updated.
Your claims experience has been nothing short of disappointing and this is not the type of service we want for our clients.
We apologise for the poor service and will ensure that this matter is finalised to your satisfaction.
Regards,
OUTsurance
Further to our private reply on Friday, we can confirm that our assessing manager Nic has been in contact with you.
He arranged for a security guard to be stationed at your property until our service provider can attend to the repair work.
Reamogetse has been in contact with you to inform you that Imbizo will be attending to the repair work tomorrow. He will ensure that you are kept updated.
Your claims experience has been nothing short of disappointing and this is not the type of service we want for our clients.
We apologise for the poor service and will ensure that this matter is finalised to your satisfaction.
Regards,
OUTsurance