Password does not work.

Item: OUTsurance
Rating: 3
Author: morten N

They are normally 5 star and never have a hassle.

Now I ask for a document, which is password protected. I get the need for that but the password does not work.

I then get told to send it to someone else (the printing shop in this case) and now I must give the. My password.

That makes sense.. NOT.

Helpful (0)

Replies (2)

OUTsurance's replyOfficial

30 Aug 2023, 07:57

Good day Morten,

We acknowledge receipt of your review. We have escalated the matter to our client services manager.

We are sorry for the inconvenience caused.

Regards,
The OUTsurance Team

Best regards,

OUTsurance's reply30 Aug 2023, 07:57

Official

Good day Morten,

We acknowledge receipt of your review. We have escalated the matter to our client services manager.

We are sorry for the inconvenience caused.

Regards,
The OUTsurance Team

Best regards,

OUTsurance's replyOfficial

01 Sept 2023, 06:19

Hello Morten

Following our private reply to you, we again apologise for the frustration experienced.

Our client care manager contacted you and discussed the process. She also provided you with her e mail address and invited you to contact her directly should you have any similar enquiries.

Regards
The OUTsurance Team

Best regards,

OUTsurance's reply01 Sept 2023, 06:19

Official

Best regards,

Password does not work.

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