Passing the buck

Service from Outsurance is horrible. Pipe burst two weeks ago. Pipe was replaced, but took me three requests to come and have someone look at the tiles. Now after two weeks the ceiling has been replaced, along with the cupboard, but I am sitting with a whole area without tiles right next to my kitchen sink and all response I get is that they are waiting for the contractor. The area is one of the most used areas in my kitchen and it holds a safety harzard for us as we can trip over the tiles. I feel that they can at least make an effort to get a quicker response from the contractor and get them to come and fix what was not broken this morning when I left my house.