Parthetic is a understatement.

On Tuesday the 29th of May 2018 a client of Outsurance drove into the rear of our car. After her message to us to contact Outsurance's Liability Claim Department with the claim number, we contacted Outsurance and within due response we received the necessary documentation to fill in, as well as what documentation ens. they require from us. In quick response of their requirements we sent them the necessary documenst, photo's, quote ens. On the 7th of June 2018 we received a call from one of their legal consultants, who advised us he has received everything, but wish to inform us that he has spoken to his client and she declined the quote, as we are falsely claiming for damages that is not real or true according to their client, which by the way their client is not a qualified experienced accessor nor a qualified experienced mechanical accessor. After numerous calls between us and Outsurance we were made promises of updates and call backs, but to no avail has this happen. Outsurance wants people to know of their quality and wonderful services and wants everyone to join them, well we are sorry this will not happen from our side as their services are beyond pathetic and their promises means absolutely nothing. How can you brag of good services if you can't even stick to your promises. When you phone them, they don't pick up your call, you can leave messages and they still won't call back. They haven't even sent out an accessor to access the car as promised they will do. Once again this just shows how inaccurate their advertising are and how pathetic and unprofessional their services are. We know a client is a client, but facts are facts and they are not interested in the facts, they rather want to go with their clients word, who once again is not a qualified experienced accessor, than getting their facts straight and getting to the truth.