Panic Button on App does NOT allow you to add family members as advertised...

I received an invitation for their panic button to be added to my Outsurance app, the only reason being that I could add my wife to my facility as well. I filled in her details as prompted on the app, but she did not receive any invitation and to this day still cannot make use of this. I phoned this in to Outsurance twice, they just say they will refer it to their manager but I have never received any contact or feedback whatsoever. This is a CON!!