MT
Mokete T
1 reviews | Active since May 2019
28 Aug 2020, 08:15
Overvalued Insured Amount
Outsurance why is my home insurance valued at over R3.5 million... whereas my purchase price is R860 000, with a R780 000 bond... My house's current value can't be over a million or at least 1.5 million. Even worse, I am paying R969 monthly premiums and the basic excess is R2480? With a maximum payment of R10 000 on geyser claims? You are milking me dry Outsurance... and unfortunately the FNB Home Loan is making it very difficult for me to find an alternative to replace you.
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Replies (2)
OUTsurance's replyOfficial
28 Aug 2020, 14:00Hi Mokete
We acknowledge receipt of your complaint and very concerned with what you have described.
We escalated this matter to our Homeloans Manager for urgent attention and assistance. She will look into this, call you to address your concerns and help with resolve.
Please accept our apologies for the ordeal and any inconvenience as a result.
Regards
OUTsurance
We acknowledge receipt of your complaint and very concerned with what you have described.
We escalated this matter to our Homeloans Manager for urgent attention and assistance. She will look into this, call you to address your concerns and help with resolve.
Please accept our apologies for the ordeal and any inconvenience as a result.
Regards
OUTsurance
Best regards,
OUTsurance's reply28 Aug 2020, 14:00
Official
Hi Mokete
We acknowledge receipt of your complaint and very concerned with what you have described.
We escalated this matter to our Homeloans Manager for urgent attention and assistance. She will look into this, call you to address your concerns and help with resolve.
Please accept our apologies for the ordeal and any inconvenience as a result.
Regards
OUTsurance
We acknowledge receipt of your complaint and very concerned with what you have described.
We escalated this matter to our Homeloans Manager for urgent attention and assistance. She will look into this, call you to address your concerns and help with resolve.
Please accept our apologies for the ordeal and any inconvenience as a result.
Regards
OUTsurance
Best regards,
OUTsurance's replyOfficial
07 Sept 2020, 13:40Good day Mokete,
Thank you for raising your concerns with us.
We escalated the matter to Selda our client care team manager. Selda has been unsuccessful in her attempts to contact you and she subsequently sent you an email.
We would like to discuss the matter in detail with you so once you respond to Selda's email, she will call you and address your concerns.
Regards,
OUTsurance
Thank you for raising your concerns with us.
We escalated the matter to Selda our client care team manager. Selda has been unsuccessful in her attempts to contact you and she subsequently sent you an email.
We would like to discuss the matter in detail with you so once you respond to Selda's email, she will call you and address your concerns.
Regards,
OUTsurance
Best regards,
OUTsurance's reply07 Sept 2020, 13:40
Official
Good day Mokete,
Thank you for raising your concerns with us.
We escalated the matter to Selda our client care team manager. Selda has been unsuccessful in her attempts to contact you and she subsequently sent you an email.
We would like to discuss the matter in detail with you so once you respond to Selda's email, she will call you and address your concerns.
Regards,
OUTsurance
Thank you for raising your concerns with us.
We escalated the matter to Selda our client care team manager. Selda has been unsuccessful in her attempts to contact you and she subsequently sent you an email.
We would like to discuss the matter in detail with you so once you respond to Selda's email, she will call you and address your concerns.
Regards,
OUTsurance
Best regards,