NB
Neo B
1 reviews | Active since Jun 2025
25 Aug 2025, 14:44
Overpriced and unrealistic prices “decreases”
Car insurance keeps going up no matter what I do to keep it low . I call every November . It only goes down by R100 and goes up again by R200 within months . I have never claimed in 3yrs . Still the amount goes up . They claim inflation and car parts being expensive but a 3year old picanto is barely breaking the bank for anyone . The car value itself has depreciated but my premium cost seem to grown in value . I think they are ripping me off based on several criteria and also because I’m a women. Can’t wait to move .
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OUTsurance's replyOfficial
03 Sept 2025, 11:26Good day Neo,
Further to our initial private response, we can confirm that our client care manager Hawa has been in contact with you.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
We understand that increases are never ideal and are pleased to see that Hawa was able to review your premium and apply a discount.
Regards,
The OUTsurance Team
Further to our initial private response, we can confirm that our client care manager Hawa has been in contact with you.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
- Claims history
- Inflation-related cost increases
- Underwriting changes
- Market trends
We understand that increases are never ideal and are pleased to see that Hawa was able to review your premium and apply a discount.
Regards,
The OUTsurance Team
OUTsurance's reply03 Sept 2025, 11:26
Official
Good day Neo,
Further to our initial private response, we can confirm that our client care manager Hawa has been in contact with you.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
We understand that increases are never ideal and are pleased to see that Hawa was able to review your premium and apply a discount.
Regards,
The OUTsurance Team
Further to our initial private response, we can confirm that our client care manager Hawa has been in contact with you.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
- Claims history
- Inflation-related cost increases
- Underwriting changes
- Market trends
We understand that increases are never ideal and are pleased to see that Hawa was able to review your premium and apply a discount.
Regards,
The OUTsurance Team