1 reviews | Active since May 2013
Overcharged Monthly Car Premium
I am compelled to share my recent experience as a cautionary note for anyone considering OUTsurance for their insurance needs. After over seven years as a loyal, client, I was shocked by the unfair and unjustifiable insurance premium quoted for a 2024 Volkswagen Tiguan, valued at approximately R700,000. OUTsurance provided a monthly premium of ~R1,400, which is nearly identical to a quote I received months ago for a Volkswagen Amarok valued at R1,000,000—a vehicle R300,000 more expensive. Despite highlighting this significant discrepancy and my long-standing loyalty, OUTsurance refused to adjust the premium or offer a clear explanation for their pricing.
This experience raises serious concerns about OUTsurance’s pricing practices, transparency, and commitment to valuing loyal customers.
Thank you for your feedback.
Premiums are risk profile dependent. There are a number of factors that we take into account when determining the appropriate premium for a client such as previous incidents, make and model of vehicle, and many other factors. Our client services manager will call you to address your concerns.
It's a pity we couldn't offer you a better premium. Apologies for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback.
Premiums are risk profile dependent. There are a number of factors that we take into account when determining the appropriate premium for a client such as previous incidents, make and model of vehicle, and many other factors. Our client services manager will call you to address your concerns.
It's a pity we couldn't offer you a better premium. Apologies for the disappointment.
Regards,
The OUTsurance Team
We are pleased to hear this. Thanks for the update.
Regards,
The OUTsurance Team
We are pleased to hear this. Thanks for the update.
Regards,
The OUTsurance Team