GS
Geo S
1 reviews | Active since Mar 2022
19 Jun 2025, 22:00
*****: Overchaged Shocking Service
I am writing to express my dissatisfaction with the handling of my insurance policy, claim and formal request to an audit of the premiums paid. Despite making consistent monthly premium payments, it has come to my attention that the premium calculations have been incorrectly app**** on an annual basis. This discrepancy raises serious concerns about the transparency and accuracy of the billing process. I requested a clear and detailed explanation of how the premiums were calculated each year, along with the corresponding insured values. However this has fallen on deaf ears. Unfortunately, this experience has left me disappointed in the level of service and communication, and most importantly TRUST!
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
19 Jun 2025, 22:30Good day Geo,
We acknowledge receipt of your review.
We will escalate the matter to the relevant manager.
We apologise for the disappointing experience.
Regards
The OUTsurance Team
We acknowledge receipt of your review.
We will escalate the matter to the relevant manager.
We apologise for the disappointing experience.
Regards
The OUTsurance Team
OUTsurance's reply19 Jun 2025, 22:30
Official
Good day Geo,
We acknowledge receipt of your review.
We will escalate the matter to the relevant manager.
We apologise for the disappointing experience.
Regards
The OUTsurance Team
We acknowledge receipt of your review.
We will escalate the matter to the relevant manager.
We apologise for the disappointing experience.
Regards
The OUTsurance Team
OUTsurance's replyOfficial
26 Jun 2025, 11:10Good day Geo,
Thank you for bringing your concerns to our attention.
Our client services manager, Selda, has been in contact with you to address your concerns. She has also provided you with the detail via email as requested.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Your building was covered under the personal product, and it was identified that you run business from the address. Your building was then quoted under the commercial product and you provided us with a lower sum insured. The cover type was changed from full comprehensive to limited cover which excludes theft, accidental damage and subsidence cover. Cover types and values differ therefore there will be a difference in premium.
The lack of feedback will be addressed internally. Should you require any further feedback, please respond to Selda.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our client services manager, Selda, has been in contact with you to address your concerns. She has also provided you with the detail via email as requested.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Your building was covered under the personal product, and it was identified that you run business from the address. Your building was then quoted under the commercial product and you provided us with a lower sum insured. The cover type was changed from full comprehensive to limited cover which excludes theft, accidental damage and subsidence cover. Cover types and values differ therefore there will be a difference in premium.
The lack of feedback will be addressed internally. Should you require any further feedback, please respond to Selda.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
OUTsurance's reply26 Jun 2025, 11:10
Official
Good day Geo,
Thank you for bringing your concerns to our attention.
Our client services manager, Selda, has been in contact with you to address your concerns. She has also provided you with the detail via email as requested.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Your building was covered under the personal product, and it was identified that you run business from the address. Your building was then quoted under the commercial product and you provided us with a lower sum insured. The cover type was changed from full comprehensive to limited cover which excludes theft, accidental damage and subsidence cover. Cover types and values differ therefore there will be a difference in premium.
The lack of feedback will be addressed internally. Should you require any further feedback, please respond to Selda.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our client services manager, Selda, has been in contact with you to address your concerns. She has also provided you with the detail via email as requested.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Your building was covered under the personal product, and it was identified that you run business from the address. Your building was then quoted under the commercial product and you provided us with a lower sum insured. The cover type was changed from full comprehensive to limited cover which excludes theft, accidental damage and subsidence cover. Cover types and values differ therefore there will be a difference in premium.
The lack of feedback will be addressed internally. Should you require any further feedback, please respond to Selda.
We do apologise for your experience with us.
Regards,
The OUTsurance Team